RETURNS AND EXCHANGES
In accordance with the Distance Selling Agreement (Article 13), customers who make purchases through our website have the right to withdraw within 14 days.
To initiate a return or exchange, please email info@atelierminyon.com.tr with your order number.
The product(s) you wish to return or exchange must not fall under the category of "products exempt from the right of withdrawal (Article 14)" as outlined in the Distance Selling Agreement.
The returned product must be unused, undamaged, and include all original packaging and items. Products with any damage or physical alteration will not be accepted for return. The return process will be initiated upon receipt and inspection of the returned product.
Products purchased online can be returned through our website. Alternatively, you can exchange the product for a product of equal or greater value within the same product group at our stores, provided that you present the warranty certificate that came with the product and adhere to the legal exchange period.
If you wish to withdraw from the purchase despite there being no defect in the product, an exchange can be made within the specified period, but a refund will not be issued.